Frequently Asked Questions
We believe that our employees are our best assets, and a happy, motivated workforce is a more productive workforce.
Our pledge to you is that you are not just a number, but you are an individual who is seeking your next career opportunity. We understand how it feels to be treated like just another number and we promise that at Blaze you will be treated with utmost respect.
What can I do to secure long-term employment with Blaze?
We have a lot of employees who have worked with us consistently over the last few years. There are a few things you could do to establish a long-term employment relationship:
- Communicate often and openly – we encourage you to talk to our team about any concerns you have, e.g., your availability changes, or if the job allocated doesn’t suit you, or you may have found other work etc.
- Answer your phone when we call – a phone call is our preferred method of communication. If you are not contactable for more than a day without explanation or do not return calls from messages, we may not be able to offer you work.
- Attendance, punctuality, and availability – maintain good attendance, start work on time and be available to work overtime when required.
How do I know where I will be working?
Before we place you at a client site, you will be provided with all the information by your consultant over the phone, which will be followed by a detailed email with the subject ‘Assignment Confirmation’ with all the information you need to get started.
For some client worksites, we will also facilitate a site induction for you where one of our consultants will walk you through the worksite and provide you with all directions to ensure you are set up to succeed from your first day.
How do I get my roster or shifts for work?
We use Ento as our workforce rostering system. You will need to download ‘Ento Employee App’ on your smartphone from the Apple App Store or Google Play Store. (Visit ENTO Instructional Videos from Blaze Staffing Solutions to view instructions on how to use the app)
Once you start working with us your shift schedule or rosters will be communicated to you via this app. You will need to acknowledge shift acceptance via the app and use the app to Clock On/Off at the start and end of your shift.
How do I get in touch with my consultant if I have a question regarding my shift or assignment?
You can get in touch with our team by calling 1300 008 005 between 9:00 am and 5:00 pm, Monday through Friday.
If you need urgent support outside business hours, call 1300 008 005 and press 1 to speak to someone or press 2 to leave a detailed message, and someone from our team will call you back.
Do I need to let someone know if I am running late, need time off or cannot make it to work?
Yes. You need to call us on 1300 008 005 (to notify us immediately if you are going to be late for work or unable to make it. If you call outside business hours, i.e., weekends or outside 9:00 am and 5:00 pm, press 1 to speak to one of our consultants.
We do require 2 days’ notice for any planned leave, this helps us ensure that we can cover your shift for the days you are away. You can also log in and submit your unavailability via the Ento Employee app.
If you are sick or unwell in any way, we may ask you about your symptoms and you might be asked to seek medical advice and get a clearance/certificate from a doctor before you can return to work.
DO NOT SMS or EMAIL FOR TIME OFF, YOU MUST CALL US ON 1300 008 005.
How does timekeeping work?
Some of our clients use paper-based timesheets and others use electronic timekeeping machines onsite. You must Clock On and Off at the start and end of each shift.
You also need to Clock On and Off on the Ento Employee app using your Smartphone.
Timekeeping is your responsibility. If you fail to record your attendance at a client site and on Ento, you may not be paid at all or paid incorrectly.
When do I get paid?
We process payroll weekly on Thursdays. If a public holiday falls on Thursday, the payroll is processed on the business day before Thursday.
How do I get my payslip?
Your payslip will be sent to your nominated email or street address.
Who can I contact if I have a question regarding my pay or need to update my Banking, TFN or Superannuation details?
You can call our office on 1300 008 005 between 9:00 am and 5:00 pm, Monday through Friday and speak with a consultant and they will advise you of the process. You will need to verify your identity over the phone and provide all documents via email to make any changes to your details.